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Get in touch with Amana Living’s Customer Care Team who can help with what you need.

ACCESSING HOME CARE

Help your patient gain access to Home Care in 7 steps

If you or your patients find yourself stuck, call the team at Amana Living on 1300 26 26 26. Leonie and Andrea have helped hundreds of people get their entitlements. It’s an obligation-free service.

Professionally trained. Naturally kind. 

1The patient visits their GP to ask for an ACAT referral.

You, the GP, refer them for an ACAT assessment via www.myagedcare.gov.au/health-professionals

OR

Ask your patient to call us and we will guide them through the process.

2The ACAT assesses your patient in their home

Your patient will be contacted by the ACAT to arrange to visit them and work out the services they may need.

3The patient completes an Income Assessment with Services Australia

The patient can call us on 1300 26 26 26 (option 2) and we can mail the form to them (if applicable).

4Your patient will receive three letters

1. ACAT letter approving their care level.
2. Services Australia letter with their income assessment (if applicable).
3. Home Care Package Assignment letter - this may take 3 to 6 months.

5The patient receives the assignment letter

They have 56 days before the offer expires to call us, organise an appointment and activate the funds.

6Compare service providers

With their letters in hand – they call their preferred providers to compare services and costs, and hopefully we’re one of them.

7Select a service provider and sign up

Their services can start immediately.

Explore Our Home Care Services

Help your patient to stay in their own home for longer, with more freedom to enjoy life

Home Care is a range of care and services that help your patient to continue living at home for as long as possible.

Want to know more?

Contact our Customer Care Team or find answers to your questions in our Home Care Help Centre

How home care is funded

Home Care assistance is available and more affordable than you think

At Amana Living, we offer a wide variety of home care support and services so you can enjoy an independent life.  Whatever your patient's needs, we’ll work with you to put a plan in action. If your patient is happy to talk to us directly, we offer an obligation free service where we aim to find the best services possible for their needs. 

Wherever they live in the Perth metro area or Kalgoorlie, and whatever level of care you require, we can provide extra care at home so you can keep living independently.

  • Commonwealth Home Support Programme

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  • Packaged Care

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  • Short-Term Restorative Care

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  • Private Care

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  • Top Up Services

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  • CHOOSING A PROVIDER

    What to consider when choosing a home care provider

    We understand that choosing a home care provider can be confusing. Some of the things to consider are:

     

    Not for profit vs private company

    Amana Living is a not for profit, so the focus is on you, our client, instead of making profit for shareholders.

    Expertise

    Amana Living is one of WA’s largest providers of care and services for older people. We have been serving the WA community since 1962, so you can be assured of the high quality of our care.

    Values and compassion

    As part of the Anglican community, Amana Living has high integrity and adheres to values of Compassion, Justice, Hope and Inclusiveness, no matter what your religion in the delivery of home care services.

    Scope of services

    Amana Living not only provides home care, but also social day clubs for seniors, day clubs for clients with dementia, dementia support services, retirement villages and nursing homes.

    Costs

    All home care providers are required to publish their prices in a standard format to make it easier for you to compare. The My Aged Care website lists the costs of all providers available, or call us and we’ll walk you through it.

    Testimonials

    What do our customers say?

    The service is excellent and professional. The staff are friendly and caring. All staff are experts in the duties they perform.
    2018 Customer Survey, Home Care Customer
    On Amana Living’s Home Care services
    I like their home care services. It’s always nice to see their happy faces each day when they arrive.
    2018 Customer Survey, Home Care
    On Amana Living’s Home Care services
    I wanted to say how lovely it is dealing with you on all matters related to Mum. You never make anything difficult and it is greatly appreciated. Thank you for the work you do.
    Debbie-Ann S | September 2020
    On Amana Living’s Home Care services
    I'm writing to express thanks for all the care and initiative shown by the Amana Living carers who provide such great help for my Mum and Dad on a daily basis, and make a big difference in keeping them generally well and happy in their family home. This isn't always easy, particularly when it involves something new for Mum and Dad, but is very much appreciated. As are the suggestions and advice the carers have provided to help meet Mum's and Dad's evolving home and self care needs. We value any advice you and your carers can provide, and hope they'll feel encouraged to keep doing this. P.S. Many thanks also to you Nezha, for all your help and advice.
    Geoff R | April 2020
    On Amana Living’s Home Care services
    I would like to bring to your attention Sharon N, my mums cleaner. She comes on Monday afternoons. Both my parents really like her and she reciprocates in the way that goes above and beyond her duties. She converses with them making sure they are both alright, she is caring - listens to my mum when she rambles on. Gets things done in a timely manner to a high standard and is just lovely. Amana Living is very lucky to have Sharon in their employ.
    Lee-Ann C | April 2021
    On Amana Living’s Home Care services
    I’m delighted with the way Antigone, Jessica and Mendi carry out their duties; all three are attentive to detail while at the same time very caring. Whenever they arrive, they bring a positive and cheerful attitude which always gives me a boost to my day, no matter how I may be feeling at the time. I really feel that they deserve recognition for their efforts and thank you for everything you have all done.
    David B | January 2021
    On Amana Living’s Home Care services
    Leonie is a lovely lady who thoroughly explained the processes to me. Generally it is not easy for me to take all the information over the phone but she made it happen yesterday. Thank you.
    John L | December 2020
    On Amana Living’s Home Care services
    Thank you for the support and kindness you gave to Mum. Without your skill and expertise Mum could not have stayed at home for as long as she did. You were always ahead of the game with your advice on how best to care for Mum. It was heart wrenching that she had to leave the family home after 51 years, but she is now in a good and safe place.
    Richard W | July 2020
    On Amana Living’s Home Care services
    Switching to Amana Living as my provider is the best decision I have ever made. Louisa and Jenny are so helpful and wonderful. I couldn’t survive without you.
    June L | October 2020
    On Amana Living’s Home Care services
    Further to Jackie's reply, I would also like to take the opportunity to thank you for all your professional guidance with helping us achieve this wonderful support package that has been put into place to keep our Dad independent. I cannot praise Vimala enough too. Although my Dad may not acknowledge it, we most certainly do. I wish you the very best for the future. It has been a pleasure. Amana Living is very fortunate to have you as part of their team.
    Deb P
    On Amana Living’s Home Care services
    Thank you so very much for all your support and help with Dad from the start of his care with Amana Living. We have been extremely fortunate to have you as Dad’s care coordinator and are eternally grateful for all your help and especially for giving us Vimala!!
    Jackie B
    On Amana Living’s Home Care services
    Combined ShapeFREQUENTLY ASKED QUESTIONS

    Have a question?

    Find more answers on our FAQs page

  • What is Home Care?

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  • How much does home care cost?

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  • How do I know which home care services I'm eligible for?

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  • Why would I go to Amana Living for my Home Care services?

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  • Where does Amana Living Home Care operate?

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  • Can I talk to someone about Amana Living Home Care?

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