Coronavirus Prevention in Home Care

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Home Care & Coronavirus (COVID-19) preventative measures. Updated – 28 August 2020*

The health and wellbeing of our staff and clients is our top priority and Amana Living is moving quickly to respond to the spread of COVID-19 (Novel Coronavirus) in our community. Please refer to this page for an overview of the approach we are taking to manage COVID-19 so our clients can safely receive home care services. This includes changes to the Kites program, Shopper Bus Services and day clubs in order to safeguard your health.

You can download our Frequently Asked Questions (FAQs) here.


The Prime Minister announced on 15th March that anyone returning from overseas from Sunday evening onwards is required to self-isolate for 14 days. The Government has also advised that a person who has been exposed to a confirmed case of COVID-19 or has a been diagnosed with COVID-19 should self-isolate for 14 days.

We are managing this very carefully by supporting impacted staff to take the 14 days of leave required.  We are also reviewing rosters on a regular basis to ensure we continue to deliver home care services without interruption.

Safe delivery of home care services

We are maintaining regular training and communication with our staff to ensure they continue to adhere to the highest standards of infection control to minimise the likelihood of spreading COVID-19 or any other viruses.

To help us reduce the risk of infection, can you please let us know if you or anyone in your household is required to self-isolate for 14 days. Please contact the Client Service Manager or Service Coordinator immediately.

Notifying us will not compromise your entitlement to receive services, however it will help us to keep you and our staff safe. In addition to notifying us about self-isolation, we ask that:

  • Clients with flu-like symptoms must wear the mask provided by Amana Living.
  • Any household member who is self-isolating will need to remove themselves to a bedroom with the door closed while our staff member is in the house
Protective wear

We have had several enquiries about our staff wearing masks when delivering services.  This is not endorsed or supported by the Department of Health as an effective method of reducing the spreading of COVID-19.  Face masks are only of use to a person with COVID-19 symptoms, and they are only effective if used properly. 

If a client has a suspected or confirmed case of COVID-19 we will make sure staff and clients have the correct protective wear to ensure safe delivery of services.  Below is the Department of Health’s advice on the wearing of face masks for your information.

Changes to Kites and Shopper Services

We will be reintroducing the Kites trips and Shopper bus programs from Monday 12th October. A number of precautions have been put in place to protect the health and wellbeing of our clients and staff, and you can learn more about this via our FAQs.  All existing clients will receive an updated activity planner and you are welcome to call the Kites Coordinator on 1300 020 161 if you need further information. 

Changes to Day Clubs

We’re delighted to advise we are reopening Amana Living’s Day Clubs on Monday, 15 June. This follows advice from the Department of Health that group social support services can resume due to the low number of COVID-19 cases in the community.

Initially, clients will be invited to attend the Day Club one day per week. This is so we can offer everyone an opportunity to come back to the club while also managing the Government’s social distancing requirements. Club Coordinators will contact clients personally to discuss arrangements for the reopening of your club.  

Additional support available

We will continue to work closely with you to maintain the services you require. We have a range of flexible options for you and will adapt services if and when your needs change so services can change with you.

For example, we can arrange a shopping service which can pick up much-needed items or scripts from the pharmacy. These can continue if you are required to self-isolate or prefer to stay at home. Please contact your Client Service Manager, Services Coordinator or Village Manager to discuss any services you require.

Ongoing communication

Lastly, as the situation with COVID-19 is evolving rapidly, we will need to communicate regularly with you to keep you well informed.  To improve the speed of our communication, we are contacting all clients and next of kin who have not provided an email address or mobile phone number.  Please check with your Service Coordinator or your Client Service Manager if you are not currently receiving communication from us via email or text message. 

Pease feel free to contact your Client Service Manager or Service Coordinator if you have any questions or concerns. You can also visit our website - - for the latest information on COVID-19 and our approach to managing it.

Thank-you for your understanding and cooperation.

Yours sincerely
Jenny Williams
General Manager, Home Care and Housing



What is COVID-19 and how is it spread?

COVID-19 (Novel coronavirus) is a type of virus that causes respiratory infections.
The symptoms of COVID-19 include a cough, difficulty breathing, and/or a fever. These symptoms may be mild and begin gradually. 

The COVID-19 symptoms can occur between 2 and 14 days from exposure to the virus.
It is most likely to spread from person-to-person through:

  • Direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared.
  • Close contact with a person with a confirmed infection who coughs or sneezes.
  • Touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.
What is Amana Living doing to protect you?

Amana Living has robust infection control and has put in place the following additional measures:

We have excluded any staff member, volunteer or contractor who has travelled overseas in the last 14 days, or who has known COVID-19 symptoms or has been in contact with a confirmed COVID-19 case.
We are encouraging hand washing, cough and sneeze etiquette, and social distancing.
All staff have access to personal protection equipment to use in case of an undiagnosed respiratory infection.
We are closely monitoring staff for fever or acute respiratory symptoms.

What you can do to protect yourself?

The best way to protect yourself is through good hygiene and keeping your distance. This includes:

Washing your hands frequently (for at least 20 seconds) with soap and water or using an alcohol-based hand gel.
Avoid touching your mouth and nose.
Covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing. Dispose of the tissue immediately into a rubbish bin and clean your hands as described above.
Avoiding close contact with anyone if you or they have cold or flu-like symptoms.
Practice social distancing which including keeping a 1.5 metre distance between you and other people, avoiding large public gatherings, and minimising physical contact such as handshakes.

What do you need to do if you have to self-isolate due to COVID-19?

Please notify your Client Service Manager or Service Coordinator immediately.
Any client who is self-isolating must wear a mask during the duration of the service.
Any other household member is required to relocate to a bedroom with the door closed during the time an Amana Living staff member is in your home.

Where you can learn more about COVID-19?

Coronavirus Health Information Line -  1800 020 080
Department of Health –
Smartraveller –

Stay up to date with Amana Living’s response to COVID-19 by visiting



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