Facility Manager

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The Facility Manager, or Service Manager, in a residential care centre is responsible for leading and managing the staff, ensuring the delivery of quality clinical and allied health care to our residents, and managing the operations, including hospitality for the site.

Interviews with Service Managers

After completing her graduate nurse program with Amana Living, Sharon Maitland decided to stay with the organisation. A steady career progression led her to her current position as Service Manager at Wearne House, Mandurah – a 47-bed residential facility. Here, Sharon tells us about her role.

What attracted you to Amana Living?

In my last year of uni, I attended a nursing expo to find out about graduate programs. I wanted to work in aged care, and Amana Living (then Anglican Homes) had a stall. So I chatted to the staff member on duty and loved what she had to say about the industry and the organisation. I applied for the graduate nurse program and began in 2002.

Why have you stayed so long?

We work for a great organisation. I have loved seeing Amana Living grow and become a household name. I have always felt supported and valued by management, and have had various career pathways open to me. We have a culture of seeing the potential in our staff and nurturing them to transition into different roles within the organisation. I wouldn’t be where I am now without having learned from the best. I can’t imagine working outside the aged care industry and it’s pretty hard to imagine working outside Amana Living.

What’s so special about your job?

I love my job for many reasons. I always thought it was great having four grandparents, but to have 47 at any given time, not to mention the extended ‘family’ that comes with them, is probably one of the best perks of the job. I work with the most incredible people. It never ceases to amaze me how much they give, no matter what role they work in. This is exactly what I would want for my mother when the time comes.

What would you say to someone who’s thinking about a career in aged care?

If you want to go home feeling good at the end of the day and not dread the alarm clock going off the next morning, this could be the job for you. For any difficult aspects there are 100 positive things to make up for it. It’s a cliché but you really do make a difference. I still run into families of residents I nursed 12 years ago who remember me and tell me how much I meant to them. Aged care nursing is now finally being recognised as a specialist field and receiving the accolades it deserves.

In this video, another Amana Living Service Manager, Stephanie Steensma, describes her role.


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