The new Amana Living Customer Service Centre is open for business in Cottesloe. This initiative follows extensive research into the best way to assist those who come through our ‘front door’. Greg Massam, GM Customer Service Innovation, introduces the staff who are ready to welcome enquiries.
Our new Customer Service Centre, based in Cottesloe, is an important step in our ‘front door’ project, which involves regenerating all the ways in which people access our services.
We have brought our customer service and admissions staff together in one location, with a central phone number: 1300 26 26 26. The staff are there to ease confusion by exploring the options with each caller, helping them to select the care and services best suited to their needs, and stepping them through the admission process.
Introducing our Customer Service Centre staff:
- Deborah Seares takes the initial call, discusses the needs of the caller and determines what mix of services might be required. Leonie Demunck manages the admissions for our home care service and day clubs, and Laura Kelsey for housing (our retirement villages).
- Rita Gatenby manages the permanent admissions into our residential care centres, and Wendy Richmond takes care of the short-term respite stays at our care centres.
- Angela Grapa and Yulunda Matau are Registered Nurses who visit clients to assess their needs to help guide them towards the best care and services for them.