CEO hands over

CEO Ray Glickman with Amana Living Patron Her Excellency the Honourable Kerry Sanderson AC
08 Jul 2016

In August, Ray Glickman steps down as Amana Living CEO, following what Chairman Steve Scudamore has described as “an outstanding 12 years”.

Ray drove the change in branding from Anglican Homes to Amana Living, and established our positioning as an organisation that helps older people to truly live the second half of life. This inspiration is underpinned by our award-winning Enrichment Program.

Initiatives under his watch include our flagship Treendale village, refurbishment of our low cost housing, expansion into transition care, a major increase in home care services, substantial improvement in residential care performance, and establishment of the unique McCusker Nurse Service.

In addition to his role as CEO, Ray is known within the aged care industry for his advocacy in reform and support for innovative thinking. He leaves us to establish his own consulting and advisory business and to take on nonexecutive director positions.

Tourism WA chief Stephanie Buckland has been appointed as the new CEO of Amana Living. She will take up the position on 1 August, and as there will be a handover period we expect a smooth transition of leadership.

Stephanie’s appointment follows a rigorous national search process for a leader who can continue to grow the organisation within an increasingly competitive market.

“Aged care, much like the tourism industry, is going through a period of growth. I am excited to be joining this very important industry and look forward to leading the team at Amana Living,” she said.

Ray's retrospective

CEO Ray Glickman reflects on his 12 years leading Amana Living through times of great change and challenge.

After more than a decade with Amana Living, I feel as committed to the cause as the day I started. However, new challenges are calling me.

Over the last 12 years, I would like to think we have improved the organisation that once was known as Anglican Homes, without compromising its core values.

I was hired to help lead the organisation into a new era. The Board recognised that the times were changing with the baby boomer generation on the doorstep. It was clear that the future would bring with it consumers who wanted a greater say in how their services would be delivered, workers who wanted to participate rather be told what to do, and a far greater level of competition in the aged care sector.

My colleagues and I have placed a strong emphasis on strategy (to drive positive change), customer focus (to deliver what our consumers want), performance measurement (to understand how good we are) and culture development (to create a great place to work). I would like to think that we have been successful across these various fronts.

I will definitely miss Amana Living. It is a great organisation with a deep commitment to service, a passion for quality and a true team spirit from the Board and management and throughout our wonderful staff group.

I admit I had to have my arm twisted to join the aged sector. But I’m glad I did. I have enjoyed my associations with our residents and clients, particularly so at key events like the Residents’ and Clients’ Party and Project Picasso. Above all, the work has been varied, interesting and challenging.

I have tried to lead the organisation with clarity, purpose and, importantly, a sense of fun. Aged care is rewarding but tough work. Not taking oneself too seriously and seeing the lighter side of things helps people remain buoyant so they can really make a difference and enjoy themselves.

My opportunities to work with the broader aged care sector have been most rewarding. I have chaired the WA peak body and served on the national board. The collegiate approach across the notfor- profit aged care sector is fantastic.

We are on the verge of an exciting and challenging time, characterised by consumer choice and market competition. I wish Amana Living all the best, confident that it is in good hands with our Board, our new CEO Stephanie Buckland, our brilliant Leadership Team and our wonderful staff.

I am leaving a job I still love; however, I am called to take on some new challenges as an author, board director and management consultant in my own business, From Left Field. I am looking forward to that and to staying in touch with Amana Living and watching it go from strength to strength.