IT – Service Delivery Manager
After moving to Australia from London where I spent my last 5 years working as an IT Systems Analyst for UK Parliament I was ready for a challenge and a change of pace. I wanted a career where I could build on my knowledge as well as have an opportunity to grow with the organisation. I accepted the position as Senior Systems Support Officer in January 2007 and have greatly enjoyed the many challenges and opportunities that Amana Living has offered me.
I lead a team of two System Support Officers on our IT Service Desk. I am responsible for mentoring and developing my team to be accountable and focused on achieving results. We pride ourselves at being extremely customer focused and continue to strive to improve this area of our department. I have been developing a Customer Care Program to enhance IT service delivery and to ensure that we add value to our business. We have been consulting relevant internal customers to ensure that we deliver a service that is aimed at our customer needs. My aim is to ensure that customer service is our top priority and that we deliver a service that we can be proud of.
Amana Living is a great place to work because they really treasure their staff. They provide a workplace which is flexible and supportive and an environment where I have had opportunities to develop. Staff here are consulted rather than simply told what to do, so you always feel part of the decision making process. Job satisfaction is a priority and people enjoy coming to work. It is encouraging in this fickle market that an organisation like Amana Living recognises the importance of valuing their staff. Being a not for profit organisation there is also a real sense of community coming to work here. I think that staff, as well as myself, have responded well to that.